Examples

Read examples of chargeback reports posted by registered merchants.

ITEM ARRIVED DAMAGED. BUYER FAILED TO FOLLOW INSTRUCTION FOR INSURANCE CLAIM AND RETURN POLICY. SENT ITEM BACK 2 MONTHS LATER TO INCORRECT ADDRESS IN DIFFERENT PACKAGING AND FILED CHARGEBACK WITH CREDIT CARD COMPANY.

CUSTOMER ITEMS WERE BACKED ORDERED GOT NASTY WITH OUR EMPLOYEES WE CANCEL HIS ORDER.

CUSTOMER DID NOT WANT TO PAY THE SHIPPING COSTS SO SHE CANCELED THE FILED A CHARGEBACK RIGHT AWAY.

*SECOND CHARGEBACK FROM THIS GUY*. BEWARE THIS CUSTOMER. HE ENGAGES IN THEFT BY CHARGEBACKS WHILE STILL RECEIVING SERVICE. CLAIMED IT MUST BE A BANK ERROR AND THAT HE NEVER REQUESTED A REFUND, AND ADMITTED THAT TO DO SO WOULD BE STEALING.

CUSTOMER ORDER A PRODUCT, ITEM STOP WORKING SHE CALLED FOR A WARRANTY THE ITEM WAS SHIPPED TO THE MANUFACTURER FOR INSPECTION.

CUSTOMER ORDER ITEM LAST YEAR STILL OWES US $246.31 FOR THE ITEM NEVER PAID REFUSES AND THEN CALLS WANTING US TO COME OUT AN LOOK AT THE ITEM TO SEE IF ITS WORKING RIGHT.

CUSTOMER DID CHARGEBACK USING A CODE OF CREDIT NOT PROCESSED WHEN WE DID NOT OFFER HER ONE. THE MERCHANT BANK IS UNDER THE IMPRESSION THAT SHE RETURNED PRODUCT BUT IN REALITY SHE WAS UNHAPPY WITH THE PRODUCT

MY ECCOMMERCE PROVIDER DOES NOT PROVIDE ME WITH A REASON FOR THE CHARGEBACK, JUST THAT IT WAS A CHARGEBACK.

ITEM WAS DAMAGED BY FEDEX CUSTOMER FILED CHANGERBACK INSTEAD OF CONTACTING US

CUSTOMER CLAIMED ONE ITEMS AS DEFECTIVE BUT REFUSED TO SHIP THE ITEM BACK UNLESS WE ISSUED A CALL TAG. CALL TAGS RUN ABOUT $15.00 BUCKS AND THE ITEM COSTS US $20.00 WE TOLD HER THAT WE DO NOT ISSUE CALL TAGS, THEN SHE FILLED A CHARGEBACK

CUSTOMER ORDER AN ITEM THAT IS FOR LOCAL PICKUP ONLY AS STATED IN THE PRODUCTS DESCRIPTION, CUSTOMER GOT NASTY WITH US WHEN REFUNDED HIS MONEY LESS THAN 5 HOURS AFTER HE HAD PLACED THE ORDER ON OUR SITE. STATED THAT WE USED HIS MONEY FOR A DAY